October 5, 2016

Cox Made Me Do It

If I go absolutely bat shit crazy, it's all Cox Communication's fault. 

Oh my fucking gawd, y'all! 

We returned our cable modem because we bought our own. Turn in their modem, cancel the monthly rental fee, manage our own modem. Should be pretty simple, right? 

You wish. Again, you don't care but we wish.

Within an hour I have this pop up on my browser. Interrupting some hard core Pinteresting, I might add. 
I shoot off a text to the Brute who tells me to call them and tell them he hopes they die. That's his kneejerk reaction to anyone and anything that pisses him off. Before I call them he tells me to be sure to tell them he hopes they die. I promise to do so and I make the call. 

This is the point when a real person gets on the phone. 
23 mother trucking minutes!

And it takes them to this point 
to tell me "I'd just wait and see if you actually get charged and call us back if you do."

But before we come to that highly detailed, expert advice I learned a lot. Mostly that Cox Cable's system is about as reliable as Asher brushing his teeth without being told six thousand times. 

That's a whole other blog post. 

So, as you can see, this notice tells us that we have terminated our phone service and therefore will be charged a monthly rental fee for the modem. Only we didn't have phone service and therefore did not cancel any phone service. I tell the guy we have never had phone service with Cox and also we just turned in their modem so wtf are you even talking about right now?!?! 

Me, being the customer who uses or does not use the service might know whether I do or do not have it. Or so you'd think. He clicks around and grunts and hmmms and tells me that I've had this service for 11 years and that the first work order for service was in 2002. 

Which is 14 years ago, not 11. 

Finally he says "I don't see a work order for phone service so you're correct on that." 

Oh, I'm correct on that now?  How so? Because your system says so? You mean the same system that says I've had this account, started in 2002, for 11 years? Let me convey to you the faith I have in that system.

Only I can't, it's that bad.

So now we get to wait for the next bill to see if we get charged for service we do not have and then if we have, which we undoubtedly will, we'll call back, stay on hold for another 23 minutes, and hopefully at 36 minutes it will be fixed.

Except it won't be. Not really.

Wash, rinse, repeat...

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