March 16, 2010

Now I Know Why Verizon Bought Alltel. Because Clearly They Need Some Help

Dear Alltel,
I'm writing to you today because my husband is not getting his work emails on his BlackBerry. Not since Thursday. I, myself, am having no problem getting the 67 or so Cialis and Viagra and Canadian Pharmacy ads each day from my Yahoo email account. Go figure. The reason I am writing instead of calling is simple; According to your recording, after 8 minutes of prompts, Alltel is experiencing technical difficulties and will not be able to answer my calls. Oh, technical difficulties? No shit, Sherlock. Thanks for clearing that up for me.
I cannot wait until our contract with you is up. Maybe I can get a phone number from the STATE I LIVE IN with another provider. Maybe he can get his email. Maybe, just maybe, their technical support can respond to issues with a little more than "Yeah, we know the service is fucked, that's why we're not answering calls at this time. We are experiencing technical difficulties and are unable to answer your call." You suck!
Sincerely,
Your Hostage Loyal Customer in Iowa with a Nebraska Phone Number

6 comments:

MoonNStarMommy said...

This is what leads to people snapping at work.... and phones getting thrown through the window, into a brick wall, off a 10 story building ....

We're pretty happy with T-Mobile. :D We'll see if we're still happy out in WA, but they have better coverage then we have here. Apparently, my computer desk, well .. it's a dead zone, but my bathroom gets the best signal!

Cassie said...

Those service contracts suck!!! It's like, we don't care how terrible your service is or about the fact that we can't help you because you're stuck with us.

Organic Motherhood with Cool Whip said...

Did you know that pretty soon cell phones are supposed to start harassing us with some kind of psychotic ads that will read our minds via GPS and know that we are passing a Starbucks and ask us if we want a latte or a mocha or realize we are passing a Wal-Mart and remind us to buy Pampers for our kid. HELP!! The cell phone companies have way too much power.

carma said...

I recall seeing on one of the morning shows that there is basically an "escape clause" in all of these phone contracts - so you may be able to get out of the contract early. At least that's what the phone expert dude on the show said was the case. Hang in there. At least the Cialis ads are coming through loud and clear...

Michelle said...

Boo! That stinks! We have Verzion here in Maryland and have fast, reliable service so I can't complain.

Lorie Shewbridge said...

We had a similar problem with Verizon about 5 years ago when we were moving and couldn't get out of our contract. So hubby finally went ape-shit on the poor guy at the store in the mall. I got mad at hubby because it wasn't the kids fault (even thought he was an ass), but hubby said at least all the people around knew that Verizon was a lousy company and were liars and he felt better.
We have now had AT&T for 5 years and really haven't had any problems.